Refund & Cancellation Policy

Merchant of Record

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com. Paddle is the seller of record for all purchases and handles payments, invoicing, taxes, billing support and refunds on our behalf.

30-day refunds

You may request a full refund of any TruckSpot subscription payment or add-on purchase within 30 days of that payment. Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank or card issuer.

Refunds outside the 30-day window are considered case by case, for example where a service fault on our side prevented you from using the features you paid for. Nothing in this policy limits any statutory refund or cancellation rights you have under the consumer law of your country.

How to request a refund

• Email us at info@findyourtruckspot.com with the email address used at checkout and your order or invoice number, or
• Contact Paddle directly at paddle.net, Paddle’s buyer support portal, where you can find your invoices and raise a refund request.

We respond to refund requests within 2 business days.

Cancelling your subscription

You can cancel at any time from your vendor dashboard billing settings, or by emailing us. When you cancel, your Pro features stay active until the end of the billing period you have already paid for, and you are not billed again. Your truck remains on the live map on the free Basic plan.

Food and catering orders

Orders placed with individual food trucks and any catering bookings are agreements between you and that vendor. Refunds for those transactions are handled by the vendor directly under their own terms.

Contact

TruckSpot Finder Inc. — info@findyourtruckspot.com